Terms and Conditions
Please read these terms carefully before using our services
These Terms & Conditions govern the use of V.S Express Shipping services. By booking a shipment or using our services, the customer agrees to these terms.
1. Shipping Services
V.S Express Shipping provides shipping and logistics services, which may include air freight, sea freight, package shipping, cargo transportation, storage, pickup, and delivery.
2. Customer Information
Customers are responsible for providing accurate information, including their full name, address, telephone number, package description, destination, and contact information.
3. Packaging
Customers must ensure that packages are properly and securely packaged. V.S Express Shipping may refuse packages that are inadequately packaged or present a risk to people, property, or other shipments.
4. Prohibited & Restricted Items
Customers must not ship items prohibited by Jamaican law, the laws of the destination country, customs regulations, or applicable carrier rules. Customers should contact V.S Express Shipping before shipping items that may be restricted.
5. Customs, Duties & Taxes
International shipments may be subject to customs duties, taxes, fees, inspections, or other charges. Such charges are determined by the applicable authorities and may be the responsibility of the recipient or customer.
6. Shipping Charges
Shipping fees may be calculated based on factors such as weight, dimensions, destination, shipping method, cargo type, storage, and additional services. Additional charges may apply when shipment details change.
7. Delivery Times
Estimated delivery dates are provided as guidance and are not guaranteed unless specifically agreed in writing. Delays may occur because of weather, customs, transportation issues, documentation, or circumstances beyond our reasonable control.
8. Storage
Packages may be stored at a V.S Express Shipping facility when required. Storage fees may apply after the applicable free-storage period. Customers should collect shipments promptly after receiving notification.
9. Tracking
Where tracking is available, V.S Express Shipping will provide tracking information or a tracking reference. Tracking updates may depend on information received from shipping and transportation partners.
10. Damaged or Lost Shipments
Customers should report damaged, missing, or lost shipments as soon as possible. Claims may require proof of shipment, photographs, receipts, package information, and other supporting documentation.
11. Liability
V.S Express will handle shipments with reasonable care. However, liability may be limited by the applicable shipping service, carrier terms, insurance arrangements, and applicable law.
12. Insurance
Customers should ask about available shipping insurance or declared-value protection before sending valuable goods. Coverage, exclusions, and limits will depend on the applicable policy.
13. Undeliverable Shipments
If a shipment cannot be delivered because of an incorrect address, refusal, failure to collect, or other customer-related issue, additional return, storage, redelivery, or handling charges may apply.
14. Customer Responsibilities
Customers are responsible for complying with applicable shipping, customs, import, and export requirements and for providing truthful information about the contents and value of their shipment.
15. Changes to These Terms
V.S Express Global Shipping may update these Terms & Conditions from time to time. The latest version will apply to future shipments and services.
16. Contact Us
For questions about shipping requirements, restricted items, rates, claims, or delivery, please contact V.S Express Shipping before sending your shipment.